Privacy Policy

At REPLAY INTERNATIONAL PVT LTD, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website www.replayindia.com (the “Website”), mobile applications, and services (collectively the “Services”). By using our Services, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information about you when you:

  • Register or create an account on our Website.
  • Place an order, subscribe to our services, or purchase a gift voucher.
  • Interact with us on social media or contact Customer Care.
  • Enter promotions, surveys, or research panels.
  • Sign up for offers, newsletters, or event participation.

The information we may collect includes:

  • Name, email address, phone number, billing/shipping address.
  • Payment details (processed securely via our payment partners).
  • Order history and shopping preferences.
  • Device and browser details, IP address, and location information.
  • Feedback, testimonials, comments, or content shared with us.

We may also receive information from third parties with whom we have business relationships.

2. Use of Your Information

We use your personal information in accordance with applicable privacy laws for purposes such as:

  • Processing and delivering your orders.
  • Providing a personalized shopping experience.
  • Customer support and service improvements.
  • Payment processing, fraud prevention, and security checks.
  • Marketing, promotions, and customer surveys (with your consent).
  • Legal, regulatory, or compliance purposes.

3. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve your browsing and shopping experience.
  • Remember preferences and personalize content.
  • Measure site performance and analyze traffic.
  • Support targeted advertising.

You can manage or disable cookies in your browser settings. For more details, please see our Cookie Policy.

4. Sharing Your Information

We may share your personal information with trusted third parties, including:

  • Payment processors and fraud prevention agencies.
  • Delivery and logistics partners.
  • Marketing, advertising, and analytics providers.
  • Research and survey partners.
  • Regulatory or government authorities, when required by law.

We do not sell your personal data.

5. Marketing Preferences

  • You can choose to receive updates about products, offers, and events via email, SMS, or direct mail.
  • You may opt out at any time by clicking “unsubscribe” in our emails or contacting Customer Care.
  • Even if you opt out of marketing, we may still contact you regarding your orders or account.

6. Access & Control of Your Data

You have the right to:

  • Access the personal information we hold about you.
  •  Update or correct your account details in the My Account section of our Website.
  • Request deletion of your data (subject to legal or transactional requirements).
  •  Contact our Customer Care team at service@replayindia.com for assistance.

7. Data Security

We take appropriate technical and organizational measures to protect your personal information, including:

  •  SSL encryption during checkout and account login.
  • Secure storage and restricted access to your data.
  • Regular monitoring and compliance with applicable privacy laws.

8. Third-Party Links

Our Website may include links to third-party sites. We are not responsible for their content, privacy policies, or practices. Please review their policies before sharing your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our Services means you accept the revised policy.

10. Contact Us

For questions, comments, or requests regarding this Privacy Policy, please contact us:

info@replayindia.com